Contact Us
Address
Room 1005, 10th Floor, Building 6, Xuzhou Software Park, No. 6 Software Park Road, Quanshan District, Xuzhou City, Jiangsu Province, P.R.China
FREQUENTLY ASKED QUESTIONS
We have summarized the answers to some common questions, from which you can obtain answers
01
Q: What is the average failure rate of your commercial ovens?
A: The average failure rate is less than 0.3% within 1 year, and less than 1% within 5 years, far lower than the industry average of 3%.
02
Q: What voltage options are available for your commercial ovens?
A: Standard voltages are 220V/380V, 50/60Hz. We also support customization for 110V, 415V according to different markets.
03
Q: What warranty and after-sales service do you provide?
A: We offer 12-month warranty, 24-hour online technical support, free spare parts within warranty and troubleshooting guidance.
04
Q: Do you accept OEM & ODM customization?
A: Yes, we support custom logo, size, function, color, control panel and packaging design.
05
Q: How long is the production lead time?
A: Standard models: 7-15 working days. Customized models: 15-25 working days after drawing confirmation.
06
Q: How do you pack the ovens for shipment?
A: We use pearl cotton + waterproof film + carton + wooden frame, which is shockproof and suitable for sea/air freight.
07
Q: What is your MOQ?
A: MOQ for standard ovens is 1 unit. For special customized models, MOQ is 10 units.
08
Q: Can we order a sample before bulk order?
A: Yes, samples are available. Sample fee can be refunded or deducted in your formal bulk order.
09
Q: What payment terms do you accept?
A: We accept T/T, L/C, Western Union, Trade Assurance. Normally 30% deposit, 70% balance before shipment.